What Are Call Pops? How Do Call Pops Work?

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Catering to every customer’s specific needs is not easy. Some days, the phone doesn’t stop ringing, and employees barely have time to catch their breaths before answering another call. In many instances, agents frequently don’t have enough time to check each caller’s personal information before answering the phone. This requires them to do so during the call, which takes time and disrupts their focus.



https://thevoipguru.com/call-pop-what-is-it-and-how-does-it-work/


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